TYPES OF CUSTOMERS.

Wakurugenziii 🤗 I hope you are keeping safe. By now you should have known that I am a Nokia marketer even from how I post Nokia adverts on my blog😅. The other day a friend of mine was like, "na wewe ni mjanja, umetuchapia Nokia adverts tu kwa blog😂"
Anyhoo, having worked in the industry for more than a year now, I have experienced various kinds of customers and I decided to classify them in the categories below 😊.

1. Physical Exercise (P.E) customers

This type of customers will make all the enquiries that will convince you that you almost closed a sale only to give excuses like pesa haitoshi ama nitachukua next week. Such stories, and since you are a Kenyan like me, you can clearly tell what it means when a Kenyan says, "naenda hivi nakam!"

This is famously known as P.E😅 How many times have you been in this category?😅

2. Window shoppers

I think every customer falls here since one needs to research on a product before committing to purchasing it. The customer examines/evaluates the merchandise for possible purchase. I am also a good window shopper😅.

3. The ballers

They don't bargain! And they are so rear in Kenya😂. "How much is this phone? Can I have it?"  Deal sealed!

Latest Nokia 5.3 🔥🔥

4. The know it all (wajuaji)

These ones will explain about the phone to you instead of you doing it🤗. They may even ask for a device that is not in the market and insist to have seen it in Kenya. Don't try them without deep product knowledge 😅😂. They can be intimidating a times. 

Especially if they brought a friend to do the purchasing and they came along as advisors, they may outshine you😏😂😂😂. Kaa Rada😅

5. Mkono ngamu (serious bargainers)

This category is special 😅! They will be willing to offer half of the best price. For you to win a sale here, you may have to bargain with the manager as well. Some will be convinced to get the device while others will stick to their quoted price and go like, "chukua hii amount na unitolee simu saa hii hii☹️" You have negotiated with them until no energy left. The only thing you can do ni kuwaambia kimoyomoyo, "paka mate utelese hadi China labda utapata😂😂" Kenyans! Nitawaita mara ngapi?😅

6. Story tellers

You may not attend to the next client as you listen to their stories. It may not be in relation to the phone . Even after closing the sale, they will stick around with stories. "Ooh my daughter, who is your agemate sijui ooh , ati ooh😂😂"

7. Tipper

We love all types of customers, but these ones, we love them more😅.
This category of clients will give a gratuity as a show of appreciation for services offered. They can either be bargainers or 'non-bargainers'! Keep doing you and please come back😂.

8. Mackers

These Customers are experienced mostly by 'femeos'. They may buy or promise to buy soon. They may even end up promising to buy one for you😅. They basically flirter and end up asking for your number and maybe some coffee over the weekend.

Nokia C2 

9. English speakers

Watu wangu wa Nyanza, we know your handwriting 😅. Kizungu ni ya Mt. Everest wadau. Even if you revert in Swahili, they will talk back in English! They are happier if you flow with them in kizungu. I am tempted to show them the high end phones mostly only for some indicating that they were looking for a simple phone ranging ksh 5000. Wacha kizungu imatch na mfuko wadau😅😅😅

Lol

10. Vernacular speakers

Andu à nyûmba, you don't have to bargain in your language ndo nikupee discount 😂. Anyway, sometimes Customers will come in pairs and end up discussing about the phone in their language. They build more trust if you happen to speak the same language. Nowadays I speak Kikuyu as well😅 and litu' Kalenjin. These two love their languages a lot.

11. Thieves

It's mostly 'he'. His work is to survey the area and once you are not keen, one display phone is missing! "Wacha niangalie Tu" they don't want distractions!

12. Petty customers

You have set the phone for the customer, it's pay time, kidogo kidogo unasikia, "roho yangu imekataa hii simu kabisa! Imekataa, Rudisha wacha niendee type fulani!" Na simu imefunguliwaa yawa customer. 

The other day, a customer declined to take a certain Nokia model because there was no handshake as the phone switched on 😂😂. You remember Nokia phones za kitambo, two hands would greet each other? Hii sio original juu hawasalimiani☹️☹️☹️. Others will complain that the phone should come with a glass protector so they won't pick it. What do you look at when you are looking for a phone? Msomaji, wewe ndo nauliza?

13. 'Care issues' customer

One of my worst experiences was last year. I wasn't so conversant with care issues. The first customer came into the shop and it happened that this was the second time he was coming. "Nilikuja hapa juzi tena nimerudi leo. Shikeni simu zenu fake. Hii ni simu ya Sunday na hainisaidii!" The customer retorted. He is so drunk and he doesn't listen to anyone. I should sort him since it's my company's phone. Wadauu, I had to look for my colleagues to help out. Just before we had sorted him, another customer came in complaining, "hizi simu zenu, I can't view and save my contacts, I want my money back!" In Kimeru we say, "mwonî kînyûrû ationaga kimwe" you will forgive my spelling but it means, mikosi ikianza inafuatanaga one after the other. Such a thing!😅

My customers joined in as they talked ill about my company. I couldn't talk then, my colleagues worked tirelessly to fix the phones. The second client had just interfered with his settings so we helped out and he left. Some customers can be annoying a times but you just have to keep up with them 😂.
I am left with a mlevi who doesn't want any negotiations. I directed him to the care center but he didn't want to take the phone there. We had to get him another phone to use in the meantime as we sorted the other phone. It was sorted and the customer got his phone in good state.

I have had customers who understood the warranty process and they were helped. I also have had many customers who have been happy with our devices regardless. 

Wadau, marketing is not a walk in the park but we have grown to be better and stronger each and every day. We love and appreciate all the categories above.
Mdau, nikuulizee, wewe ni customer mgani hapo? Comment as number 1,2....😂

Thanks for taking your time to read my articles, enjoy your weekend 🤗♥️♥️♥️♥️